Refund Policy
We appreciate your purchase and aim to provide you with quality books for you and your preteen girls. Please read our refund policy carefully to understand your rights and options.
Returns and Refunds
Eligibility for Returns:
Books can be returned within 30 days of the purchase date.
To be eligible for a return, the book must be in the same condition that you received it and must be in the original packaging.
Non-Returnable Items:
Digital products such as eBooks and audiobooks are non-returnable and non-refundable.
Gift cards are non-refundable.
Process for Returns:
To initiate a return, please contact our customer service team at fiona@motheringgirls.com with your order number and reason for return.
Once your return is approved, you will receive instructions on how to send your item back to us.
Refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds:
If you haven’t received a refund within the stated time, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at fiona@motheringgirls.com.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange a book for the same item, contact us at fiona@motheringgirls.com with details of the defect or damage.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions about our refund policy, please contact us at:
Mothering Girls
fiona@motheringgirls.com